Refund Policy

Refund Eligibility and Period

You can request a no-questions-asked full refund within 30 days of your first payment. The period is based on that first paid order. If you are unsure whether an order qualifies, submit a ticket through the user panel so the service provider can check the order records. You do not need to give a reason related to your experience or change routes or clients before requesting a refund.

This commitment applies to the first paid order. A later transaction does not restart the first-payment refund window, and requests made after the period above are not covered by this commitment. Monthly subscriptions and data packages are billed differently. When submitting a request, identify the order to be checked rather than relying only on the current plan name to identify the transaction.

Eligible Cases and Usage Records

Whether you have connected to a route, used some of your data, or used the service on different devices does not add eligibility requirements for a first-payment refund request. VPNRL has no limit on the number of devices that can be online at the same time. Monthly subscription data resets each month on the activation date; data packages remain valid indefinitely until used up. These plan rules describe how the service is delivered and do not change the first-payment refund commitment above.

If your plan data has been used up or your usage exceeds the allowance in your current plan, provide the relevant order for verification. This policy does not set any undisclosed usage thresholds. For accounts that violate the terms of service, service-related issues are handled under those terms. Refund requests are still assessed against payment records and this policy, not an unverified account status. Transactions other than the first payment, and transactions outside the request period, are not covered by the no-questions-asked full refund commitment described here.

Request Process and Required Information

Log in to the user panel to view your order, then submit a refund request through the ticket portal. Identify the order, payment method, and payment date, and provide the username used in the panel so the request can be matched to the order record. If you have multiple transactions, specify the relevant one to avoid checking the wrong order.

Check the ticket for updates after submitting your request. If the information provided is not enough to locate the transaction, the support team may ask you for the relevant payment record. Share only the information needed to verify the order; do not include your password, complete payment credentials, or subscription link in the ticket. An email address is not required; registration uses a username and password. Refund requests are also checked primarily against the account and order records in the user panel.

Return Methods and Processing Time

Once a refund is approved, it is generally returned through the original payment channel. VPNRL supports Alipay, WeChat Pay, and USDT. Return procedures and how the payment appears in your records may vary by channel. For Alipay or WeChat Pay transactions, check the transaction record in the original payment channel. USDT transactions require verification of the original transaction and a refund address that can receive the funds. Confirm the return method through the ticket; do not use an address from another transaction for this refund.

Processing time depends on the payment channel and transaction confirmation progress; this policy does not promise a fixed arrival time. If the payment record does not show an outcome after the refund has been initiated, check the original payment channel first, then reply in the original ticket with the order details so the service provider can continue the verification. Do not submit repeated requests for the same transaction from different accounts, as this can make it harder to match the order and refund records.

Other Information

This refund policy explains how to request and verify a refund after payment. It does not replace the service usage rules in the Terms of Service. To check plan changes, data resets, or client connection issues, start by reviewing your current subscription status in the user panel. If you also want to request a refund, specify the payment order in your ticket. Questions about request progress, payment-channel differences, or identifying an order can be discussed in the original ticket to keep a complete record of the process.